Refund Policy

This Refund Policy explains how Khythranhrizei handles returns and refunds. We comply with EU consumer rights and Finnish law.

1. Right of Withdrawal

Under EU consumer law, you have the right to withdraw from a distance contract within 14 days of receiving the product, without giving a reason. The withdrawal period expires 14 days after the day you acquire physical possession of the goods.

2. How to Withdraw

To exercise your right of withdrawal, inform us of your decision by email (contact@khythranhrizei.world) or post (Knapaksenkuja 2, 01510 Vantaa, Finland). Return the product unused and in original packaging within 14 days of notifying us.

3. Refunds

We will refund all payments received from you, including delivery costs, without undue delay and no later than 14 days after we receive the returned goods. We may withhold the refund until we have received the goods back or proof of return.

4. Return Costs

You are responsible for the direct cost of returning the goods. We do not refund standard delivery costs when you have chosen a more expensive delivery method.

5. Exceptions

The right of withdrawal may not apply to sealed goods that are not suitable for return due to health or hygiene reasons if unsealed after delivery. We will inform you of any such exceptions before purchase.

6. Contact

For refund requests: contact@khythranhrizei.world. Address: Knapaksenkuja 2, 01510 Vantaa, Finland.